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Frequently Asked Questions

How can I increase my quota?

If you are running into 429 Quota Exceeded messages, there are a couple of things to check. First, make sure you are following our best practices for quota management. Second, look at the response content for a value Hour-Quota-Available. If that value is NOT zero, then you are hitting the per-minute quota. You may need to adjust your rate limiting to accommodate your per-minute quota.

If you have followed the above steps and are still running into quota issues, please reach out to Dan Ray, the principal product manager for Trestle.

How long does it take for data to update in Trestle?

We strive to keep the data as fresh as possible in Trestle. For us, that means that listing data, agent data, etc. should be updated within 5 minutes of it being changed in the source MLS, and that images should be updated within 15 minutes.

Why is there a delay in listings and/or media showing up?

Trestle aggregates and standardizes listing and media data from over 100 MLSs. As part of that process, we can run into delays if we have a massive update from one or more larger MLSs that consumes a disproportionate amount of our processing capacity.

Why do I keep getting a 504 error when trying to pull data?

A 504 Gateway Timeout error means that your request took too long. When you encounter this issue, the best thing you can do is to first try the request again. If you are consistently getting 504 errors, then please report the issue to Trestle Support, including the full request you're making.

Why is there a discrepancy in counts between the MLS/Matrix and Trestle?

There are a couple of different reasons why you might see a discrepansy between the counts in the MLS/Matrix and Trestle. The first possibility is that the MLS/Matrix source is a regional MLS comprising multiple MLSs, e.g. SWFL includes data from Ft. Myers, Roayl Palms, Naples, and Bonita, but your connection in Trestle might only be for one or two of the MLSs. The second possibility is there might be differences in which statuses and which listings in those statuses you can access. For example, if you have an IDX feed, you will not have access to sold listings, whereas if you have an IDX Plus feed, you will have access to some of them.

Should I use ListingId or ListingKey, as an identifier?

ListingId is the value that agents will be familiar with, so it is the recommended value for displaying. However, it is not guaranteed to be unique across MLSs, so for identifying the record in a database or across Trestle, we recommend using ListingKey.

How can I have the data display with spaces?

Our enumerations follow OData standards, which means they are displayed without spaces. We do provide an extension PrettyEnums=true that will provide the enumerations with spaces in them.

Can I use the same credentials for all of my feeds?

Your credentials are tied to a specific product/feed type. So if your product Joe's Pretty Good IDX has an IDX feed and and IDX Plus feed, they will require two separate credentials. However, if you have multiple IDX feeds set up for multiple MLSs, then all of that data will come with one set of credentials.

How can I get another feed type added for an MLS that I already work with?

In order to create another feed type or replace an existing feed type, you will need to set up a new connection with the MLS through the Trestle Dashboard. Because Trestle feeds are associated with contracts and because those contracts specify the feed type, we cannot simply switch your feed type.

What is CLIP and how does it relate to RESO's UPID?

Technically speaking, CLIP is a 10-digit numeric value that uniquely identifies real properties. It is complimentry to RESO's UPID and Trestle supports both. Within Trestle, CLIP allows you to join MLS records to public records and other data from CoreLogic.